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Current Feed Content from 1 Dec 08 10:19

• Is Your Business To Business Communication Effective? (Isla Campbell)

  Thu, 27 Nov 2008 17:56:13 +0000
  Staying in touch with your clients is an essential part of any business. But are you doing it in the right way?

• Why Are Businesses Swapping 0800 for 0845 Numbers? (Dominic Donaldson)

  Mon, 24 Nov 2008 23:53:47 +0000
  A look at the differences between using 0845 numbers and 0800 numbers, for both business and customers.

• A Step By Step Model For Speaking Up To An Abusive Manager (maureen collins)

  Sat, 22 Nov 2008 11:14:37 +0000
  Many people put up with disrespectful and abusive behaviour from their managers because they do not know how to speak up without making things worse. At the same time, many managers are unaware that their people find their behaviour disrespectful and abusive because no-one has ever been brave enough to give them feedback. Here is a step by step guide on how to do it.

• The Four Most Common Mistakes We Make in Difficult Conversations (maureen collins)

  Fri, 21 Nov 2008 17:04:41 +0000
  Some of the problems we face in difficult conversations are caused, not by the subject matter, but by the way we behave in these conversations. Improve your communication skills by avoiding four of the most common mistakes.

• Make Difficult Conversations Less Difficult By Stepping Off the Moral High Ground (maureen collins)

  Fri, 21 Nov 2008 16:51:49 +0000
  When you go into a conversation assuming that you have all the information, that you are in the right and that you also have the answer to the problem, it is unlikely that you will obtain any commitment to your proposed solution. You need to step off the moral high ground and think through how you might be part of the problem.

• Develop Better Working Relationships by Speaking Up When People Stress You (maureen collins)

  Fri, 21 Nov 2008 16:49:10 +0000
  Speaking up when people irritate or offend you keeps your stress level down and working conditions peaceful. Here is how you can do it without damaging working relationships.

• 3 Reasons Why Gmail Voice and Video Chat Should Scare You (Brad Semp)

  Fri, 21 Nov 2008 15:14:17 +0000
  The recent announcement by Google of the addition of voice and video chat to its Gmail interface should be a concern to most users. Although most will consider the additions as necessary features, such additional functionality serves only to increase the existing stranglehold that the Email Monster has on daily productivity of almost every modern day computer user.

• Improve Your Communication Skills:Use Facts To Make Difficult Conversations Safe (maureen collins)

  Thu, 20 Nov 2008 21:04:14 +0000
  It can be difficult to separate facts from opinions and feelings when a conversation is emotionally charged. Putting the facts on the table at the start of a conversation provides a safe and non-accusing point from which the conversation can proceed. This article shows how a manager uses facts to hold an employee accountable for his behaviour.

• The Importance of Active Listening to Develop School Strategic Plans (Robyn Collins)

  Thu, 20 Nov 2008 03:33:38 +0000
  Good communication means good listening. If schools wish to consult with stakeholders in the course of their strategic planning, or for any other reason, then school personnel must know how to listen.

• Handle Really Difficult Conversations: How to Talk Safely About Attitudes And Relationships (maureen collins)

  Thu, 20 Nov 2008 00:13:48 +0000
  Conversations about performance can be difficult, but when you need to speak up about attitudes or relationships you need to plan very carefully before you say anything. You may find that the problem has been caused by your own behaviour.

• Three Ways to Make Communication Safe So People Will Talk To You (maureen collins)

  Wed, 19 Nov 2008 20:55:42 +0000
  When you think you have the facts, that you know who is to blame and you know why, you make it very difficult for others to speak up. As a result, you may never get to the bottom of problems. Here are three ways to make conversations safe so you find out what is going on.

• 10 Things You Can Do To Boost Attendance at Your Next Conference (David Poulos)

  Wed, 19 Nov 2008 15:26:03 +0000
  Everybody likes something for nothing, but most business people have become spoiled by attending meetings and conferences on the company's dime. Below are 10 approaches that have found success, under a variety of economic conditions, at putting attendees in their place - at your meeting.

• Where Does An 0845 Call Go To (Shaun Parker)

  Wed, 19 Nov 2008 00:03:27 +0000
  A look at the telephone services available to companies that can assist them in making their business more efficient and enabling them to offer a better customer service.

• Why You May Want To Swap Your Mobile Phone For A Two Way Radio (Dominic Donaldson)

  Tue, 18 Nov 2008 22:03:30 +0000
  A look at why some companies should consider swapping their company mobile phones to two way radios for higher efficiency and cheaper overheads.

• The Humble Ink Cartridge And It's Huge Role In Life (Shaun Parker)

  Mon, 17 Nov 2008 12:57:16 +0000
  A look at how the humble ink cartridge has helped move industry on with it's transportation of ideas between people and how there is no substitute for a printed book.

• How Autodialers Can Help You (Ron Subs)

  Sun, 16 Nov 2008 10:30:12 +0000
  A quick look into VoIP's and their advantages

• Five Ways to Encourage Strategic Thinking (Robyn Collins)

  Sat, 15 Nov 2008 23:33:44 +0000
  You cannot be strategic if you do not allow time to think. This article suggests five things school leaders can do to ensure staff and the school board are thinking strategically

• How to Resolve Communication Problems with Colleagues so You Work Together More Effectively (maureen collins)

  Sat, 01 Nov 2008 11:35:21 +0000
  Sometimes you have to step back from relationships with colleagues and take time to sort out communication problem before you can work effectively together. It means slowing down now so you can go faster in the future.

• Three Ideas That Will Get You Started When You Have to Hold a Difficult Conversation (maureen collins)

  Sat, 01 Nov 2008 04:04:11 +0000
  It is easy to talk when the topic is not sensitive, when the other person is not defensive and when you are not feeling threatened. The three ideas in this article will help you plan difficult conversations so you can step up to them with confidence.

• Speak Up: Confront Difficult Conversations and Improve Communication (maureen collins)

  Fri, 31 Oct 2008 23:48:35 +0000
  Learn how to speak up about things that trouble you. If you do not, problems continue unresolved, communication suffers and as you become more stressed about the situation, the relationship deteriorates.

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